Frequent Traveller FlexiPlus Fare Terms and Conditions
1. Availability
1.1 The Frequent Traveller FlexiPlus Fare (“the Fare”) is applicable to single journeys only. For details, please visit eurotunnel.com or call the Contact Centre on 08705 35 35 35.
1.2 The Fare cannot be transferred to any other Eurotunnel ticket.
2. Registration
2.1 To qualify for the Fare, a customer must register as a Frequent Traveller and open an Account. A minimum of 10 single FlexiPlus journeys must be paid for in advance at registration.
2.2 The payment will be shown as a credit for 10 single FlexiPlus journeys in the Frequent Traveller’s Account. Credit will be deducted as each booking is made.
2.3 When opening the Account the customer must specify whether s/he wishes to open a UK account or a French account. For UK Accounts all payments will be in pounds sterling. For French Accounts all payments will be in Euros.
3. Use of Account
3.1 The registered Frequent Traveller will be given a unique Account Number and password, which is personal to the Frequent Traveller and must not be disclosed to any other party. The registered Frequent Traveller must travel on all bookings made using the Account.
3.2 Where payment on opening an Account has been made by cheque, bookings can only be made from 8 days after opening the Account. E-cards are not accepted.
3.3 The credit in the Account is valid for 12 months from the date payment is made. Any unused credit will expire 12 months from the date the Account is opened and will not be refunded. Bookings (and any amended bookings) must also be made and travelled on by the end of this period.
3.4 Once an Account is opened, further credit cannot be added. However, customers may open more than one Account.
3.5 Account credit is non-refundable and non-transferable.
3.6 Credit cannot be used to pay for any products or services (e.g Pets or insurance) other than the Fare.
3.7 The Fare cannot be used in conjunction with any other offer or promotion.
4. Bookings
4.1 To travel using Frequent Traveller Credit, the Frequent Traveller must make a booking in advance of travel via the Eurotunnel website or the Contact Centre. Bookings cannot be made at Check-In. In order to make a booking the Frequent Traveller must quote his/her Account Number and password. The Frequent Traveller will be given a booking reference. All bookings are subject to availability.
4.2 The Fare is valid for cars, vans and motorcycles only. The Fare is not available for travel with minibuses, campervans, caravans or trailers. Supplements will be payable for pets, please call the Contact Centre for details. Please note vehicles over 1.85m and motorcycles are not permitted to use the lounge facilities due to safety regulations of the FlexiPlus lounge parking area.
4.3 Any applicable supplements are payable in the currency of the Account at the time of booking in addition to the payment made when opening the Account. Supplements cannot be paid using credit from the Account.
4.4 Bookings can be amended up to 24 hours prior to travel (subject to availability).
4.5 If a booking is cancelled within the validity of the Account (12 months), your Account will be credited with the amount of credit used to make the original booking. Any supplements paid will be refunded.
5. Travel
5.1 Where payment for opening the Account and for any supplements, has been made by credit or debit card, the cardholder must also be the registered Frequent Traveller and must present the relevant card on arrival at Check-In, along with the Account Number and the booking reference relevant to the booking. The relevant card means the card issued to open the Account or where supplements have been paid, the card used to pay for those supplements.
5.2 The Frequent Traveller must also present his/her driving licence or passport on arrival at Check-In
5.3 In accordance with Eurotunnel’s Ticket Terms, bookings are only valid for the booked departure time and the vehicle type stated. These can be amended (subject to availability) up to 24 hours prior to travel as set out in clause 4.4.
5.4 You should arrive at Check-In no later than 30 minutes (but not more than 2 hours) before your booked departure time. If you arrive at Check-In outside this time your booking is not valid. However, it may be possible to transfer your booking to the next available departure, subject to availability.
6. Eurotunnel’s Rights
6.1 Eurotunnel reserves the right to alter and/or modify or withdraw all or any part of the Fare and/or these terms and conditions at any time without prior notice but will honour any credit in the Account and any bookings already made.
6.2 Eurotunnel reserves the right to refuse applications to open an Account and/or to close Accounts where there has been abuse of the rules of the scheme and/or any Eurotunnel rules and regulations. Where exercising this right, refunds of any unused credit in the Account will be at Eurotunnel’s discretion.
7. Jurisdiction and Governing Law
7.1 Where a customer opens a UK Account, this agreement will be governed by and construed in accordance with English Law and both parties irrevocably submit to the jurisdiction of the English Courts. Where a customer opens a French Account, this agreement will be governed by and construed in accordance with French Law and both parties irrevocably submit to the jurisdiction of the French Courts.
8. Eurotunnel Ticket Terms and Conditions of Carriage
8.1 Eurotunnel Ticket Terms and Conditions of Carriage apply. Where there is any conflict between these terms and conditions and the Eurotunnel Ticket Terms, then these terms will apply. Where there is any conflict between these terms and the Conditions of Carriage, then the Conditions of Carriage will apply. Copies are available on request.
9. Data Protection
9.1 To enable Eurotunnel to provide you with this service, it is necessary for us to hold personal information (data) about you. To view our Privacy Statement, please refer to the Eurotunnel Website or the Contact Centre.
9.2 Eurotunnel would also like to use your data to keep you up-to-date with Eurotunnel products and services and certain third party offers that we feel may be of interest to you, and for our own training purposes. We would also like to be able to contact you for your views on our products and services. If you object, you should contact the Group Secretary, Eurotunnel, UK Terminal, Ashford Road, Folkestone, Kent, CT18 8XX.
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